FAQ

General

What is ehooke?

ehooke is an electronic hookah (e-shisha). It heats specially designed ceramic pods to produce smooth, flavourful vapour — no charcoal, no tobacco, no nicotine.

Do ehooke products contain nicotine or tobacco?

No. ehooke devices and pods contain no nicotine and no tobacco. They are electronic devices intended for adult use only (18+).

What comes in the box with the ehooke device?

The ehooke device kit includes the device, a silicone hose, a battery and a starter set of pods. Check the product page for the exact contents of each kit.

What is the difference between ehooke, Enso, Lukah and Mini?

ehooke is our flagship electronic hookah for home use. Enso is a premium electric shisha with a glass design. Mini is a compact car hookah. Lukah is shown on our site as a reference of electric-hookah options on the market and is not currently available for purchase.

Pods & flavours

How do the pods work?

Place a ceramic pod into the device's heating chamber. The device heats the pod evenly — there is nothing to light and no charcoal to manage. When the flavour fades, replace the pod with a fresh one.

How long does one pod last?

A single pod typically lasts for one full session, roughly 30–45 minutes depending on your draw style and heat setting.

Are the pods reusable?

No. Pods are single-use consumables. For hygiene reasons, used pods cannot be returned.

Using & caring for your device

How do I clean my ehooke?

After each session, let the device cool down completely. Remove the used pod, wipe the heating chamber with a dry cloth, and rinse the hose and mouthpiece with warm water. Make sure all parts are fully dry before the next use.

How do I charge the device?

Charge the battery with the cable provided. A full charge takes a few hours and gives you multiple sessions. Never leave the device charging unattended overnight.

My device shows "check atomizer" — what should I do?

Turn the device off, disconnect the battery, and do not charge or use it. Leave it in a dry, well-ventilated place for 2–3 days — moisture can cause this error. Then reconnect the battery and try again. If the error persists, contact us at info@ehooke.com with your order number and a photo or short video of the issue.

Orders & shipping

Do you ship worldwide?

Yes, we deliver worldwide. Shipping costs are calculated automatically at checkout based on your delivery address — you'll see your options and rates before you complete your order.

How long does delivery take?

Delivery times depend on your location and the shipping option you choose at checkout. All times shown are estimates.

Can I pick up my order in person?

We don't offer in-store pickup — all orders are shipped to your delivery address.

Returns & warranty

What is your return policy?

You have 30 days after receiving your item to request a return. The item must be unused, in its original packaging with all hygiene seals intact. See our Refund Policy for full details.

What if my device arrives defective?

Contact us immediately at info@ehooke.com with your order number, a description of the issue, and photos or a short video. We'll troubleshoot with you and arrange a repair, replacement or refund under warranty.

Do you offer a warranty?

Yes. Devices are covered against manufacturing defects. Damage caused by misuse, drops, water exposure or normal wear and tear is not covered.

Still have questions?

Reach us at info@ehooke.com or use the contact form on our Contact page.